1. This policy sets out the returns policy for goods or services purchased through the online store operated by EV8Life Limited.
2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.
3. Some types of goods are exempt from being returned for a refund where they are perishable (e.g. food, flowers, newspapers, magazines) or where they are hazardous materials or flammable liquids or gases.
4. Other types of services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g. a downloadable software product) or a gift card or gift wrapping service
5. Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 7 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.
6. Our standard returns policy entitles you to a full refund of the purchase price less the postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 7 working days.
7. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
8. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item.
9. Once your return is received and inspected we’ll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.
10. If you haven’t received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn’t been received and then contact your bank as some banks or card companies take a number of days to credit your account.
11. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
12. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.
All products are priced in Great British Pounds (sterling).
- Payment must be received from the customer before any goods are dispatched.
- EV8Life reserves the right to select and modify acceptable payment methods.
- EV8Life reserves the right to refuse or cancel any order or service at our discretion.
- The customer agrees to ensure that all account information is up to date and relevant. EV8Life is not responsible for delays or additional costs caused by inaccurate information.
- In the event that the Customer’s order or service is cancelled, limited or halted, EV8Life will endeavour within reasonable limits to contact the Customer to explain the situation.
- Products sold by EV8Life may cause sedation or stimulation. Do not drive or operate dangerous machinery if you feel tired after taking these products.
- Products sold by EV8Life may conflict with your prescription medications. EV8Life does not recommend combining our CBD products with prescription medications until you are sure there will be no conflict.
- The suggested usage refers to adults only.
- We would always advise you to consult with your GP prior to commencing using any EV8Life products if you are unsure.
EV8Life uses SSL (Secure Sockets Layer) on all pages – this is to protect your personal details, including your physical address and email address.
First class orders: Expected delivery time is 1-3 days.
Second class orders: Expected delivery time is 2-4 days.
International orders are sent Airmail Signed and Tracked. Expected delivery time is 7-21 days.
EV8Life does not take responsibility for customs fees, customs delays and other customs problems.
EV8Life does not take responsibility for delivery times. We post all items promptly but local couriers determine delivery time.
- EV8Life reserves the right to modify or discontinue any product at any given time without any liability to the customer, or any third party.
- EV8Life cannot be held accountable for any variation in the colour, smell or flavour of our products. EV8Life Oil is a natural product, and is therefore subject to natural variations.
- We reserve the right, but are not obligated, to restrict sales to any individual, third party, jurisdictional region, or geographic region at our discretion.
- Any costs included will be clearly stated.
- All prices and information present on the EV8Life website, and any literature derived from it, has been compiled with the greatest of care. However, EV8Life does not guarantee all information is accurate or current.
- No information supplied by EV8Life should be taken as advice or medical knowledge, it is for general purpose only. Any decision made based solely on the information on this website is done at your own risk. Further, our products are not sold to cure or assist any medical condition.
- EV8Life reserves the right to modify prices without a period of notice.